Refund & Cancellation Policy

DC PROVIDE – REFUND & CANCELLATION POLICY
Last Updated: 20 September 2026

1. DIGITAL SERVICES [Document, Design, Consultancy, Web Development]
ON THE SPOT CHECK POLICY applicable hai.
– Delivery ke time WhatsApp/Email par pura kaam DC PROVIDE dwara dikhaya jayega
– Koi galti mile to DC PROVIDE turant free me theek karega
– Customer ke approve karne ke baad koi refund/cancellation nahi hoga
– 3-day ya 7-day return policy lagu nahi hai

2. ON-DEMAND HOME SERVICES [Electrician, Plumber, Salon, Bike/Car Repair]
– Service complete hone ke baad DC PROVIDE ke supervision me ON THE SPOT CHECK karna hoga
– Kaam me kami mile to DC PROVIDE turant dobara service karwayega ya refund dega
– Customer ke “OK” bolne ke baad koi complaint/refund nahi hoga
– Service start hone ke baad cancel karne par cancellation charge lagega

3. PHYSICAL PRODUCTS SOLD BY DC PROVIDE
A. Perishable Items [Fruit, Vegetable, Cake, Sweets, Fast Food]:
– Delivery ke time hi check karein
– Kharab/expire mile to turant delivery boy ko return karein
– Delivery boy ke jaane ke baad koi return/refund nahi

B. Non-Perishable Items [Grocery, Home Care, Beauty, Toys, Electrical]:
– DC PROVIDE 7-day return policy applicable hai
– Product sealed & unused condition me hona chahiye
– Return courier charge customer ko pay karna hoga
– Warranty claim ke liye DC PROVIDE brand ke authorized service center se connect karne me help karega

4. REFUND TIMELINE
– COD Order: Approved refund 5-7 business days me UPI/Bank Transfer se kiya jayega.
– UPI Order: Approved refund 5-7 business days me same UPI ID par credit ho jayega.

5. GRIEVANCE OFFICER
Name: Ankit Saini, Proprietor – DC PROVIDE
Contact: dcprovide33@gmail.com | 7023035220
Address: Jhunjhunu, Rajasthan – 333001